1)The big difference between a sender and a receiver is that a sender gathers and decodes information and the receiver displays the information in an audible and/or visual form that consumers can view or listen to.

2) Communication can either be written, verbally or visually.

3a)  email




  • work shops help people to become involved
  • project groups at UNISON look at issues and help to put policy into  action
  • a key way in which UNISON communicates internally is through its in-house  magazine called InsideOut. This is sent to all UNISON staff members. It  highlights a range of challenges and issues for staff. These include details  about their new headquarters, facts about equal pay issues for UNISON members  and other news within the organisation.

4) Horizantal communication is communication done between people on the same ‘level’ if you will. To make it simple i’ll use KFC as an example. Horizantal is one cook to another. Vertical is a cook communicating with the owner or manager of the location.

5) Bad Leadership

Bad goals

Family/personal Issues

Cultural Diversity




motivation theory


the defination of motivation in business terms is: the desire to complete a task.

motvation is important because wthout it workers wouldn’t have the desire to complete their tasks and the overall rate of profuctivity would be lower.

motivation is also important because it strives workers to come into work
people have different sources of motivation, for example: someone may be motivated o come to work because of the money


the psycholigical needs of Maslow’s Hierachy theory is money, this is a psycholigical need because people know that they need money in order to survive.

the safety needs of Maslow’s hircachy theory is job security,this is a safety need because people have the right to feel safe in their jobs

a love and belonging need of Maslow’s hierachy theory would be to be able to m,ake firends at work, this is important becuase it allows workers to feel…

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Motivation is about the ways a business can encourage staff to give their best. Motivated staff care about the success of the business and work better. In work – the desire to complete a task.

3 Benefits of motivation:

1)Increased output

2)Improved quality

3)A higher level of staff retention




Money is the psychological, because you can’t survive without money.

Job security because its a safety need to feel safe at 


Organisational Structures…

Subordinate: A person working at a junior level to someone else.
Hierarchy: A highly structured pattern of offices and posts involving a number of layers of command
Organisational level : Posts involving similar levels of power and authority.
Span of control: The number of people that a person manages or supervises directly
Organisation:A system having established structure in which people work and deal with one another in a co-ordinates and co-operative way to meet certain objectives
Flat Organisation: An organisation with relatively few layers between the top and bottom.
Tall Organisation: An organisation with many different levels in a hierarchy.
Organisation chart: A diagram illustrating the roles and relationships within an organisation.

TOA Y10/11 GCSE Business

Mr C’s Mini Lessonand then YOUR turn to mix and match the correct definitions in a new blog post AND include Images!

org structures

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